Argos explain how they have become more focused on customers

Perry Price, Head of  Customer Operations, Argos is speaking at the Customer Engagement Retailers Director Forum on 20th March, London.

'Customers First, Colleagues always 

Perry will describe the journey that Argos Store Operations has taken in the creation of a customer lead culture, through the application of simple, yet powerful customer & colleague focused principles. The story will explain, how Argos discovered its reality with respect to being customer focused. Defined the key principles that enabled its approach to change, including the re-education of senior leadership team and utilising the power of the colleague, those that are closest to the customer. Perry will explain how this initial work is now helping to influence the organisations customer vision for digitally lead future.'

Customer Engagement - Directors Forum