This blog sets out my views on what being a Customer Experience Professional means and how organisations can use the concept to improve their customer engagement, increase their revenue and reduce their costs.
Friday, July 15, 2011
People Centricity - A New Book
As some of you may know I published a book called The Customer Centric You in February 2011. I am now collaborating on my second book People Centricity. This new book takes a much wider view of the subject and focuses on how one might become more successful generally as well as in business. Do let me know if you would like more information about the publication date.
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